.png){kind=logo}
Privacy Policy for Al Arafat
At Al Arafat Tours & Travels, accessible from this website, we respect your privacy. This Privacy Policy explains what information may be collected when you visit our website or contact us, how it may be used, and the choices available to you.
If you have questions or would like more information about this policy, please contact us.
This policy applies to information collected through our website and related communications. It does not apply to information collected offline or through websites and services that we do not operate.
Consent
By using our website, you acknowledge this Privacy Policy. Where consent is required for a particular use of information, we will ask for it and you may withdraw it by contacting us, subject to applicable law.
Information we may collect
The information we request and the reason for requesting it will be explained when you provide it. Depending on how you interact with us, this may include:
- Contact details such as your name, email address, telephone number, and address.
- Travel enquiry details, such as destination, dates, group size, and package preferences.
- Information you include in messages, forms, or attachments that you send to us.
- Technical and usage information, such as browser type, device information, pages visited, and approximate visit time.
Please avoid sending passport, payment, or other sensitive documents through general website forms or email unless our team has specifically instructed you on a suitable method.
How we use your information
Information provided to us may be used to:
- Respond to enquiries and provide requested travel information or services.
- Prepare and manage bookings, and communicate about your travel arrangements.
- Operate, maintain, and improve our website and services.
- Send service-related updates and, where permitted, relevant offers or information.
- Help protect our website, prevent misuse, and meet applicable legal obligations.
You can ask us to stop sending promotional communications at any time by following the instructions in the message or contacting us.
Log files and website analytics
Our hosting provider or website tools may record standard technical information when you visit, such as IP address, browser type, internet service provider, date and time, referring or exit pages, and clicks. These records are generally used to operate, secure, and understand use of the website. They are not intended to identify you directly; information may be associated with you if you provide it through an enquiry or other interaction.
Cookies and similar technologies
This website or services used on it may use cookies or similar technologies to support website functionality, remember preferences, understand website use, or improve your experience. You can manage or disable cookies through your browser settings. Some features may not work as expected if you disable them.
How information may be shared
We may share relevant information with service providers who help us operate the website or arrange requested travel services, such as hosting providers, airlines, hotels, visa or transport providers, and communication services. We share only information needed for the relevant purpose and expect providers to handle it appropriately.
Information may also be disclosed where required by law, to respond to lawful requests, to protect our rights and users, or in connection with a business reorganization. We do not make personal information available to third parties for their own unrelated marketing without an appropriate basis.
Third-party websites and services
Our website may link to third-party websites or include content and services operated by others. Their privacy practices are governed by their own policies, not this one. Please review the relevant third-party privacy notice before sharing information with them.
How long we retain information
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting legal requirements. Retention periods depend on the type of information and the reason it was collected.
Your privacy choices and rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, to object to or restrict certain processing, or to request a copy of information you provided. To make a request, contact us using the details below. We may need to verify your identity before responding, and some information may need to be retained where required by law or for legitimate business purposes.
Children’s information
Our website and services are not directed to children for independent use. We do not knowingly seek to collect personal information directly from children through the website. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate steps.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. Updates will be posted on this page with a revised effective date.
Last updated: October 7, 2026
Contact us
For questions or privacy requests, contact Al Arafat Tours & Travels at umrah@alarafat.com or call +91 98678 51046.